Security

• Account Protection

  • Be aware of callers impersonating N26!
  • Warning: Malware and Social Engineering Attacks in France and in Italy
  • Why is N26 secure?
  • What is Social Engineering?
  • Protect yourself against digital wallet fraud
  • Tips for Safeguarding Against Fraud and Malware
  • How to report fraud
  • How can I prevent fraud via SMS?
  • Can N26 close my account?
  • How to protect my identity?
  • How to pair or unpair my smartphone to my account?
  • How to keep my banking data safe online?
  • What is Phishing?
  • What is a security footer, and why have we included one?
  • What is a suspicious login attempt?
  • How will N26 contact you
  • How to protect yourself when your phone is lost or stolen
  • What to do if my account may be compromised?
  • What is an Authorised Push Payment (APP) fraud?

• Passwords & Codes

  • What is my PIN?
  • How to change my confirmation PIN?
  • Why didn't I receive my pairing code via SMS?
  • How to create a password?
  • How to log in with Two Factor Authentication?

• Transaction Dispute

  • Why was I charged twice?
  • How to dispute a card transaction and request a chargeback
  • Chargebacks and card transaction disputes FAQ

• Open Banking (PSD2)

  • PSD2 - Secure Open Banking
  • PSD2 - Strong Customer Authentication
  • PSD2 - Open Banking for Third Party Providers

• Funds Protection

  • How does N26 protect my money?
  • Where does N26 invest my money?
  • Why does N26 do checks on transactions?
  • What is a mule account?