Payments, Transfers & Withdrawals

• Withdrawals

  • Why didn't an ATM give me cash?
  • How often can I withdraw cash for free?
  • Where can I withdraw cash for free?
  • Why was I charged an ATM fee?

• Transfers

  • How to make a SEPA transfer?
  • Why did my SEPA transfer fail?
  • How to save the details of a transfer recipient?
  • Why is my transfer still pending in the N26 app?
  • How do I return a SEPA transfer to its sender?
  • How to make transfers in foreign currencies?
  • How long does it take to send money with Wise?
  • N26 Bank's Wise Terms of Use
  • How long does a bank transfer take?
  • Why did my Wise account linking fail?
  • How to make a donation with N26?
  • What are Instant transfers?
  • Does N26 support SWIFT transfers?

• Direct Debits & Standing Orders

  • Will my direct debit go through if I'm low on funds?
  • How to create and manage standing orders?
  • Why was I charged a direct debit fee?
  • How to request a refund for a direct debit?
  • What to do if my N26 IBAN is not accepted?
  • How to block a Direct Debit?

• Card & Online Payments

  • Where is my refund?
  • Why was I charged more than expected?
  • How do contactless payments work?
  • How does 3D Secure work?
  • Why did my online purchase fail?
  • I was overcharged at the gas station
  • I wasn’t approved for my loan, but my account was still debited
  • Which foreign exchange rate will I get?

• Balance & Limits

  • How to top up my account?
  • How to top up by card, Apple Pay, and Google Pay
  • How to keep track of my daily spending?
  • How to get a bank statement?
  • What if my balance is negative?
  • What is the maximum I can spend?
  • How can I download the confirmation for a SEPA transfer?