What is a security footer, and why have we included one?

A security footer is a personalised message added to the bottom of emails and digital documents, the purpose of which is to act as a seal of authenticity.

By adding your full name at the bottom of each email, our aim is to help you to differentiate between legitimate emails sent by N26 and phishing emails sent by fraudsters.

Although a security footer cannot definitively prove an email has originated from a verified source, it aids in mitigating the risk of deceptive-phishing - the most common type of phishing attack.

What is deceptive-phishing?

Deceptive-phishing is the illegal practice of sending generic phishing emails to large quantities of unknown individuals, the objective behind which is to obtain privileged information under false pretences.

How is this achieved?

Fraudsters contact their targets under the guise of working for well-known companies. Targets are then lured into a false sense of security with brand imagery, time-sensitive scenarios, and misleading language. Once hooked, fraudsters will attempt to manipulate their targets into complying with their demands.

How can you protect yourself?

Pay close attention to emails you receive from banks, clients, employers, and so on. If you’re asked to do something, never act on impulse; always think carefully before taking action.

If you have a feeling that something is off, don’t ignore it. Take notice of incorrect spelling and grammar, hover over (don’t click) hidden URLs, check sender details, and do some research - a quick online check can help you to verify a sender’s identity.

If you’ve received a suspicious email, phone call and/or SMS, in the name of N26, forward your concerns to our Customer Support team at support@n26.com. If you’d like to discuss account-related issues, chat to us via our mobile app.