Main navigation
Skip to main contentN26 Support

    ENFRChange language and region
    Secondary navigationSkip to main content
    • Account & Personal Details
    • Memberships & Account Types
    • Cards
    • Payments, Transfers & Withdrawals
    • App & Features
    • Security
      • Account Protection
      • Passwords & Codes
      • Transaction Dispute
      • Open Banking (PSD2)
      • Funds Protection

    Why is N26 secure?

    To protect your account, we use a three-layered security architecture:

    • Secure login. Your login details of both the mobile and WebApp (new tab) consist of a username and password or fingerprint/face recognition (depending on your smartphone). Please choose a secure password and don’t reveal your login details to anyone.
    • Confirmation PIN. This 4-digit code is required every time you make a transfer or connect/disconnect your phone. You first set it up once you have successfully connected your smartphone to your account. You can then change it in the app yourself after that.
    • Push messages. For every incoming and outgoing payment, a push message will be sent to your connected smartphone. It's also used to confirm and finalize your transactions. We've also added 3D Secure to protect you from online card fraud.

    Every time you contact us we’ll ask you some security questions to make sure it's really you. But we’ll never ask for your debit card number, card verification code (CVV), password, or your card or Confirmation PINs.

    We’ve also taken steps to protect your data: we store as little information about you as possible, only for as long as we are legally obligated to, and we delete data when it is no longer required for a product or service. You can download your personal data up to 6 months after you close your account. Find more information in our Privacy Policy (new tab).

    Region

    • Austria
    • Germany
    • Spain
    • Europe
    • France
    • Italy
    • United States
    • United Kingdom

    About N26

    • N26.com
    FacebookTwitterYouTube

    Account & Personal Details

    • Opening an Account
    • Verifying my Identity
    • Taxes
    • Personal Information & Data
    • Miscellaneous

    Payments, Transfers & Withdrawals

    • Withdrawals
    • Transfers
    • Direct Debits & Standing Orders
    • Card & Online Payments
    • Balance & Limits

    Memberships & Account Types

    • Standard Accounts
    • Premium Accounts
    • Business Accounts

    App & Features

    • MoneyBeam
    • Spaces
    • Credit
    • Apple Pay & Google Pay
    • Friend Referral
    • App

    Cards

    • Order & Delivery
    • Setup & Usage

    Security

    • Account Protection
    • Passwords & Codes
    • Transaction Dispute
    • Open Banking (PSD2)
    • Funds Protection
    © N26 GmbH 2022
    • Privacy Policy (new tab)
    • Imprint (new tab)