How to contact N26?

There are several ways you can reach out to our customer support team, but the best option is always opening a secure chat while you’re logged into the App. This will allow us to verify your identity, and provide you with specific information and support.

We are available every day from 07:00 to 23:00 CET, including Sundays and bank holidays.

How to contact us through the App

How to chat with us

Open a support chatThe chat will start once you’re logged in

How to call us (only for Premium accounts)

We can only connect you with our customer support team if you call us from the number registered in your account. If you need to register a new phone number, follow the steps in this page: How to change my phone number?

Please note: to contact us by phone you need to have an N26 Premium account (You, Smart, or Metal).

Don’t have access to the App?

Not an N26 customer yet?

If you don’t have an account with us, but you have general questions about our products and services, you can either open a visitor chat below or send us an email to

Lost access to your account?

Is your phone lost or broken? Are you having issues logging into the App and accessing your account? We are sorry to hear this and we will help you resolve your issue if you open a visitor chat below.

Are you a former N26 US account holder?

We are no longer offering support to former US accounts, however our banking partner, Axos, has taken over this support. If you need help contacting Axos, press Open a visitor chat below to chat with our european customer service team, and they can provide you with these details.

Need to change your personal data? Follow the instructions in this page, How to change my phone number, address, or other personal data?

Please note: for your safety, we can only help you with questions regarding personal data if you start a Support chat while you’re logged into the App.

Please note: We won’t be able to assist you in case you visit our location. Please only use our designated channels in order to contact us.