How to file a complaint?

A complaint is the expression of dissatisfaction towards a professional, regardless of the interlocutor or of the service to whom it has been addressed.

If you believe that our customer service couldn't help you with your issue or concern, or if you simply wish to file a complaint, please refer to this document (new tab).

There, you will find more information about how to file a complaint, resolution deadlines, and how to appeal to one of the alternative dispute resolution bodies.

N26 will not charge any fees for filing and processing a complaint.

Please note that all complaints are registered and processed in a secure electronic system, ensuring data integrity and restricted access. The system records all measures taken related to each complaint.

If you would like to file a complaint regarding N26 Crypto, you may use the form we've made available in the document mentioned above.

Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.