Why does N26 do checks on transactions?
We have the responsibility to run routine checks on accounts and transactions in order to ensure your account’s security (see GwG § 10 (new tab)). These checks are automatically initiated by our systems.
As a result, we may ask you to provide some documents. If you receive such a request, please send the requested documents via Messages from N26. There are no exceptions or evasion for such checks.
This practice is a standard banking procedure and ensures the safety of our customers. Both the process and the result are confidential and handled internally. Here are some tips to speed up the process:
- The document that we need you to provide will be exactly named in the message you’ll receive from N26. You can send us scanned documents, pictures, or screenshots, as long as the original content of the document is easily readable. Please make sure to also provide a detailed description.
- Be precise in your answers, details, and documents. After we receive your required proof and description, we will let you know if your reply fulfills our check. In a few cases, we might ask for further clarification which could prolong the process.
- Reply as soon as possible, always before the deadline stated in the message you received from N26. Use that email to reply and send attachments.
- Our Customer Support doesn’t have any additional information on this subject.
- You must provide valid documentation depending on your situation.
Find here some examples:
- You've received financial help from your family to complete projects or have inherited land or money from deceased relatives. A granting/loan contract, an official document of inheritance, or an official document of the source of the loan (such as the sales documents of a sold property to finance the loan or bank statements of granting relatives).
- You've sold a property or your shares on the stock market. The contract showing the agreed transactions or the official notarial documentation of the transfer of property.
- You've received or sent money to pay bills or buy a product. Documents showing the balance statements confirming the source of this money or documents showing the use of the money and its purpose.
- You've received a final payout from your previous employer. Documents proving the end of your employment, detailing the payment and/or a bank statement from your previous employer.