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Account & Personal Details
Memberships & Account Types
Cards
Payments, Transfers & Withdrawals
App & Features
Security
Security
Account Protection
Why is N26 secure?
How to protect my account?
What to do if my account may be compromised?
Can N26 close my account?
How to protect my identity?
How to connect or disconnect my smartphone to my account?
How to keep my banking data safe online?
What is Phishing?
Received a suspicious message?
Passwords & Codes
What is my PIN number?
How to change my confirmation PIN?
Why didn't I receive my pairing code via SMS?
How to create a password?
How to log in with Two Factor Authentication?
Transactions Dispute
Why was I charged twice?
How to dispute a card transaction and request a chargeback
Chargebacks and card transaction disputes FAQ
Open Banking (PSD2)
PSD2 - Open Banking for Third Party Providers
PSD2 - Secure Open Banking
PSD2 - Strong Customer Authentication
Funds Protection
How does N26 protect my money?
Where does N26 invest my money?
Why does N26 do checks on transactions?