Security

• Account Protection

  • Have you been victim of a fraud? Contact us.
  • Protect your account if your phone is lost or stolen
  • What is a suspicious login attempt?
  • Why is N26 secure?
  • Understanding Keyless authentication for your N26 account
  • What is a security footer, and why have we included one?
  • How to pair or unpair my smartphone to my account?
  • Why rooted or jailbroken devices can’t access the N26 app
  • Login restrictions in sanctioned countries and territories
  • How to protect your N26 account
  • Protect yourself against digital wallet fraud
  • How to protect my identity?
  • Protect your N26 account from malware attacks
  • Be aware of callers impersonating N26!
  • What is Social Engineering?
  • What is phishing?
  • How can I prevent fraud via SMS?
  • How to keep my banking data safe online?
  • Vishing: This Could Be a Scam Call — End It Immediately
  • Warning: Malware and Social Engineering Attacks in France and in Italy
  • What is Authorised Push Payment fraud
  • How N26 contacts you — and how we won’t
  • Can N26 close my account?

• Passwords & Codes

  • What is my PIN?
  • How to change my confirmation PIN?
  • Why didn't I receive my pairing code via SMS?
  • How to change your password?
  • Log in with two-factor authentication

• Transactions Dispute

  • Why was I charged twice?
  • How to dispute a card transaction and request a chargeback
  • Chargebacks and card transaction disputes FAQ
  • How to choose the right dispute reason

• Open Banking (PSD2)

  • PSD2 - Open Banking for Third Party Providers
  • PSD2 - Secure Open Banking
  • PSD2 - Strong Customer Authentication

• Funds Protection

  • How does N26 protect my money?
  • Where does N26 invest my money?
  • Why does N26 do checks on transactions?
  • What is a mule account?