How to protect my account?

The security of your account and your personal data is our top priority.

If you ever feel that your N26 login may be compromised or that someone is trying to initiate a chat on your behalf, it’s crucial to immediately change your N26 account password.

To do so, log into the app and go to My Account > Security > Change login Password. Please choose a secure password and don’t reveal your login details to anyone.

As the account holder, you and only you should create and have access to your login details. For further advice on identity protection, we encourage you to visit our article How to protect my identity?

If you believe that your account has been compromised or tampered in any way then please get in touch with us immediately.

If you do not have access to your N26 mobile app or your N26 webapp login, you can also request to block your card or account by calling us at +44 2035 107126 or +49 303 6428 6881 (both lines in English) .

Is my N26 account compromised if I use a device that is infected with a virus or malware?

In today’s world, computers and smartphones dominate most interactions, and computer viruses represent a very common risk. While prevention and detection of these issues is often built into modern day technology, it's important for N26 users to understand the impact using an infected machine can have on the security of their assets and what steps to take to resolve issues if there is suspicion of an infection. 

Oftentimes, viruses are perpetrated to unsuspecting users by bad actors as a means to an end with a desire to gain information that can be used to harm and victimise targets in other ways. These can have a variety of benefits to the attacker in that the user of an infected machine is unknowingly providing their every keystroke to an attacker. This means usernames, passwords, bank account balances, file names, email messages, etc.  

If you unknowingly use an infected machine to access your account, a bad actor could gain access to your N26 login credentials or other personal information and use this against you at a later date. Because of the way many of these malicious programs work, resetting an account password has no effect if the infected machine is used to do this since the new password is recorded for the attacker to use.  

What do I do if I suspect malware or a virus on my device?

If you believe there is an infection on a machine you use it is critical that you run malware detecting software and regularly update your antivirus. Keeping your machine's operating system up to date is also critical as many operating systems regularly push updates to resolve security issues. 

Please refer to the below resources for more information on malware and how to protect your device:

To access educational material in all languages see here (new tab).

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