Can N26 close my account?
In short: yes.
We can close your account in 3 ways (with 2 months notice, 14 days notice, or immediately). These cancellations are final: our Customer Support can’t provide any information about the background of individual cancellations nor can they reverse the decision. You’re also able to terminate your business relationship with us at any time, immediately, and without a reason. Any outstanding contract fees must be paid before the termination date.
2 months notice:
We have the right to terminate any business relationship with 2 months notice without a cause (see section 19 (1) of our T&Cs(new tab) or § 675h of the German Civil Code).
14 days notice:
We can also terminate any business relationship with 14 days notice (see section 19 (3) of our T&Cs(new tab)) if reasonable cause is given due to the breach of contractual duties. These include:
- Using a personal account for business purposes. According to our T&Cs, a private account may only be used for personal use. Any credit transfers that relate to professional fees for provided services and/or sold products are considered business transactions. If you’d like to use your account for this purpose, please sign up for an N26 Business or N26 Business You account.
- Providing incorrect or insufficient information for a routine background check. We’re a bank so we sometimes run checks on transactions. If you don’t provide correct and/or sufficient information about the transaction in question, we have the right to terminate the business relationship in order to be compliant with German financial regulations.
- Displaying abusive behaviour towards N26 employees. We don’t tolerate abusive behaviour towards our employees. The threat of physical harm or general abusive behaviour may be considered a criminal offense according to German law and will be reported to the respective authority without exception.
We may also terminate any business relationship on an extraordinary basis (see section 19 (3) of our T&Cs(new tab)). That means: at any time, without prior notice, and without a cancellation period when there is reasonable cause for such termination. These include:
- Providing incorrect statements to N26 about your financial situation, especially when you apply for a credit.
- Failure to repay your loan or any debt toward N26.
- Failure to comply with N26's requests about your loan (see provision or increase of security, section 13 (2) of our T&C's(new tab)).