Received a suspicious message?

You might receive an SMS from fraudsters trying to impersonate N26, to try and gain access to people's email address, phone number, birth date, and other information for fraudulent purposes.

These fraudsters spoof the N26 number, making the SMS appear to come from N26 and appear in the same thread as legitimate N26 messages. Clicking the link in the fake SMS redirects you to a fake website impersonating an N26 login page, where you are asked to provide sensitive information such as login credentials and contact details.

They usually notify that a new device has been paired to your N26 account, ask you to reset your password claiming that your account is at risk or to move your money from your account; in order to access your bank account and gain control of it. 

The fraudster may then send a follow-up SMS in the same N26 thread, advising that they will call at a specific time. During the call, they claim to be working for N26 and use social engineering tactics to convince you to transfer your money to a so-called “secure” or “temporary” account as an alternative security measure.

If the message looks like this, it is most likely to be a fraudulent approach: "You have linked a HUAWEI device, you can sign operations from your mobile! If this wasn't you, verify immediately [Link]."

The intention behind this message is to trick you into clicking the link to report that it wasn't you, setting up a phone call to supposedly verify your identity and move your funds to a "secure" account. Afterwards, they will notify you that the device was indeed unlinked.

This is a scam designed to obtain your personal information and bank credentials, allowing them to have access to your N26 account. If this happens, please remember not to interact with these fraudsters by following the information below.

If you receive an SMS or call claiming to be from N26:

• Remember: N26 never initiates contact via SMS.
• If it's an SMS: avoid opening any links and don’t share any personal data  in response to SMS messages.
• If it's a phone call: Don’t engage with the fraudster.
• Always make sure that these contacts are legitimate.

If you're unsure, take a screenshot and contact our Customer Support via the N26 app chat or email support@n26.com and report the phishing attempt to us. We're here to help!

If you have interacted with the SMS, clicked on the link, or shared data, don’t panic!

Reach out and contact our Customer Service team so they can help secure your account. Provide as much information as possible, such as a screenshot of the SMS you received and any personal information that was requested. Additionally, contact your local authorities and file a police report.

Our security teams are constantly keeping a lookout for potential attacks to safeguard your account and protect our customers from these harmful activities.

For a more detailed article about Phishing, see this article