What to do if your replacement card never arrived

If your card has expired but the replacement hasn't arrived, the next step depends on whether you've confirmed your delivery address.

If you haven't confirmed your address yet, log in to your N26 account in the app and look for a banner under your expired card in the Cards tab. Follow the steps to confirm where you'd like to get your replacement card.

If you've confirmed your address and more than 20 days have passed, ask for a specialist in the support chat (new tab).

For related topics, see what to do if your card is expiring soon (new tab), whether you can keep using your card after it expires (new tab), or how much a replacement card costs (new tab).