Main navigation
Skip to main contentN26 Support

    Change language and region
    Secondary navigationSkip to main content
    • Account & Personal Details
    • Memberships & Account Types
    • Cards
    • Payments, Transfers & Withdrawals
    • App & Features
      • MoneyBeam
      • Spaces
      • Apple Pay and Google Pay
      • Friend Referral
      • App
      • CASH26
    • Security

    How to contact N26?

    There are several ways you can reach out to our customer support team, but the best option is always opening a secure chat while you’re logged into the App. This will allow us to verify your identity, and provide you with specific information and support.

    We are available every day from 07:00 to 23:00 CET, including Sundays and bank holidays.

    How to contact us through the App

    How to chat with us

    Open a support chatThe chat will start once you’re logged in

    How to call us (only for Premium accounts)

    We can only connect you with our customer support team if you call us from the number registered in your account. If you need to register a new phone number, follow the steps in this page: How to change my phone number?

    Please note: to contact us by phone you need to have an N26 Premium account (You, Smart, or Metal).

    Call Support (Premium Only)

    Don’t have access to the App?

    Not an N26 customer yet?

    If you don’t have an account with us, but you have general questions about our products and services, you can either open a visitor chat below or send us an email to support@n26.com (wait time for email may be longer).

    Lost access to your account?

    Is your phone lost or broken? Are you having issues logging into the App and accessing your account? We are sorry to hear this and we will help you resolve your issue if you open a visitor chat below.

    Need to change your personal data? Follow the instructions in this page, How to change my phone number, address, or other personal data?

    Please note: for your safety, we can only help you with questions regarding personal data if you start a Support chat while you’re logged into the App.

    Please note: We won’t be able to assist you in case you visit our location. Please only use our designated channels in order to contact us. 

    Region

    • Austria
    • Germany
    • Spain
    • Europe
    • France
    • Italy
    • United States
    • United Kingdom

    About N26

    • N26.com
    FacebookTwitterYouTube

    Account & Personal Details

    • Opening an Account
    • Verifying Identity
    • Taxes
    • Personal Information & Data
    • Miscellaneous

    Payments, Transfers & Withdrawals

    • Withdrawals
    • Transfers
    • Direct Debits & Standing Orders
    • Cards & Online Payments
    • Balance & Limits

    Memberships & Account Types

    • Standard Accounts
    • Premium Accounts
    • Business Accounts

    App & Features

    • MoneyBeam
    • Spaces
    • Apple Pay and Google Pay
    • Friend Referral
    • App
    • CASH26

    Cards

    • Order & Delivery
    • Setup & Usage

    Security

    • Account Protection
    • Passwords & Codes
    • Transactions Dispute
    • Open Banking (PSD2)
    • Funds Protection
    © N26 AG 2023
    • Privacy Policy (new tab)
    • Cookie Policy (new tab)
    • Imprint (new tab)
    • Legal Documents (new tab)