Why isn't my PostIdent working?

ℹ️ Applies to Germany

Tips for a successful PostIdent verification:

  • If 14 days have passed since you went to the Deutsche Post for PostIdent and your account hasn’t been created yet, please contact our Customer Support and we’ll look into it for you.

  • We can only accept national IDs and passports (driver’s licenses or residence permits can’t be used). Also, the document shouldn’t be damaged.

As soon as your verification is complete, we'll send you your N26 Mastercard. Deliveries take up to 10 days.