Security

• Account Protection

  • Why is N26 secure?
  • What to do if my account may be compromised?
  • Have you been victim of a fraud? Contact us.
  • How can I prevent fraud via SMS?
  • What is Phishing?
  • How to pair or unpair my smartphone to my account?
  • How to protect my account?
  • How to protect my identity?
  • How to keep my banking data safe online?
  • What is a suspicious login attempt?
  • Received a suspicious message?
  • What is a security footer, and why have we included one?
  • Can N26 close my account?

• Passwords & Codes

  • What is my PIN number?
  • How to change my confirmation PIN?
  • Why didn't I receive my pairing code via SMS?
  • How to create a password?
  • How to log in with Two Factor Authentication?

• Transaction Dispute

  • Why was I charged twice?
  • How to dispute a card transaction and request a chargeback
  • Chargebacks and card transaction disputes FAQ

• Open Banking (PSD2)

  • PSD2 - Secure Open Banking
  • PSD2 - Strong Customer Authentication
  • PSD2 - Open Banking for Third Party Providers

• Funds Protection

  • How does N26 protect my money?
  • Where does N26 invest my money?
  • Why does N26 do checks on transactions?