How to contact N26?

ℹ️For UK customers, click here

If you want to reach out, you can open a chat with us directly within the mobile or WebApp, or from certain Support Center articles, such as this one. As an online bank we don't have branches.

First of all, make sure you're up-to-date with the newest version of the app. If not, update your app in the Apple App Store or the Google Play Store.

When accessing your account from our WebApp, you can find the chat in the bottom right corner.  Or from your paired smartphone, go to 👤 My Account then Help. Then scroll down and tap Support chat under Get in touch.  You’ll then see your place in the queue. Keep your Mastercard close by, it's optional but you'll get faster service.

Alternatively or if you're not a customer yet, you can contact us by clicking on Open a chat at the bottom of this page or of one of these : opening an account, creating a password, or proving your identity with photo, or video

Please visit this article if you represent a bank or an authority and need to contact N26.

Chat is available everyday 24/7 including Sundays and bank holidays.

From 23:00 to 07:00 we're able to fully assist you only in English. If you need assistance in one of our other supported languages, please reach out to us between 07:00 and 23:00.