How to prove my identity?
As a licensed bank, it’s important that we know who our customers are. That’s why we request our customers to prove their identity with a supported ID document when they open an account or use certain products.
We would never ask you to prove your identity on behalf of other individuals or companies. We’ve gathered other tips to help you protect your identity.
There are two different ways you can show us your ID, and we've also collected some troubleshooting tips for each: photo and video. The method you can choose to show us your ID depends on your nationality, your country of residence, and the type of ID you use:
If your ID isn't on the list, it means we cannot offer you an account with us at the time. We take identity verification very seriously and our Customer Support will not be able to make an exception for you regarding the supported documents.
But we're always adding new documents to this list so it's worth checking back to see if yours has been added.
In case your residential address is in Germany and you're unable to complete your photo or video verification due to a disability, please start the registration process by entering your details and then contact our Customer Support. We're happy to assist you.
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