What to do after terminating your card
If you’ve just blocked your card because you saw a transaction you didn’t recognize, we know this can be stressful. Your security is our top priority, and we’re here to help.
Our new card security system uses advanced technology to spot and block suspicious activity. Sometimes, this means a transaction you make might get declined if it looks unusual—even if it’s actually you. If you decided to block your card to stay safe, here’s what happens next and what you should do.
What happens after I close my card?
- Your old card is now deactivated. No one can use it anymore.
- We’ll send you a new card for free. It will have a new number and will be sent to your address on file.
- Your account is protected. By closing your card, you’ve stopped any further unauthorized use.
What should I do when my new card arrives?
- Activate your new card. Just follow the instructions that come with it, and you’ll be ready to use it again.
Why was my purchase declined?
- Our security system sometimes blocks purchases if they seem out of the ordinary, even if they’re legitimate.
- This is to keep your money safe while the system learns your usual spending habits.
- If a real purchase was declined, we’re sorry for the trouble. You can always reach out to us for help.
We’re here for you
We know this situation can be worrying, and we’re sorry for any inconvenience. Our team is available 24/7 if you have questions or need support. Please contact us anytime.