What's a garnishment and what can I do?
A garnishment is a regulatory measure (normally effected by court) that seizes funds directly on your account as you owe them to a third party or to fiscal authorities so you cannot spend your funds in a different way.
We are legally obligated to seize your account as soon as we receive a garnishment and transfer order from the creditor. Furthermore, we are obligated to transfer the garnishment amount to the creditor. We do this 4 weeks after receiving the garnishment or transfer order. Until the whole amount is paid, your account remains seized.
If we receive a garnishment we'll send you an in-app message to Messages from N26 with the following information:
- Name of the creditor (and name of their legal attorney)
- Reference number
- Garnishment amount
What can I do?
In case your account was seized due to a garnishment please read the in-app message we send to your Messages from N26 carefully. In it we outline all 3 options you have:
Option 1: Pay from your N26 account
If you have enough funds on your N26 account you can transfer the garnishment amount with a transfer order (new tab). Please be aware that the transfer order also needs to cover all interests and fees associated with the garnishment. Otherwise your account remains seized despite the transfer order. Please print out the form, fill it out, sign your transfer order and send it as a scan or photo to firstname.lastname@example.org from your registered email address. Please make sure that the size of the attachment doesn't exceed 15MB. Alternatively you can send it via post to:
N26 Bank GmbH
Please note that it can take up to 2 working days to process a transfer order.
Option 2: Pay from a different bank account
You can decide to transfer the garnishment amount from a different account. Before we can release your account we need a written confirmation from the creditor - either via Fax to (030) 364285089 or via post to:
N26 Bank GmbH
- We only accept information about the garnishment, if it's forwarded to us from the creditor directly.
- If you arrange with the creditor to pay back the claim by instalments, they may forward us a so called 'Ruhendstellung' which is a temporary, conditional release of an account. We do not accept a 'Ruhendstellung' and there is no legal obligation to do so.
Option 3: Convert your account into a p-account
For this option please read our dedicated article: What's a p-account and how can I get it?