Why can’t I get a loan or a higher loan amount?

If you followed the steps and didn’t get an N26 Credit, it means we probably can’t offer you an N26 Credit at the moment. 

  • We make an automated decision to determine whether you're eligible for N26 Credit. This decision is based on our risk appetite at each moment in time and the risk assessed for your credit application. We calculate the risk associated with a possible credit offer to you using a standard mathematical-statistical method that considers your personal data, such as your N26 account usage history, disposable income and your N26 internal creditworthiness. 
  • We make another automated decision to determine what N26 Credit conditions we are able to offer you, including the duration of the loan and applicable interest rate. This decision is based on your repayment capacity. We calculate this repayment capacity by using a standard mathematical-statistical method that also considers your personal data such as your N26 account usage history, disposable income and your N26 internal creditworthiness.

For both automated decisions, we also look at your current SCHUFA credit score. This search will appear on your SCHUFA report but is only visible to you and won't negatively impact your SCHUFA credit score. If you decide to get an N26 Credit, we will report this to SCHUFA. 

If you wish to challenge and have a human review of the automated decisions on your eligibility or on the conditions offered for your N26 Credit, you can get in touch with us by contacting our Customer Support team, either via live chat through your N26 mobile app, web app or via the N26 Support Center. Kindly note that we can only discuss account related matters from an email address registered to your N26 account or from your Secure Inbox in your app. For more details about how your personal data is processed, please check our Privacy Policy. 

Once you’ve submitted an application to us, you’re unable to apply for N26 Credit again for 90 days (even if your creditworthiness improves). You’ll have to wait until then to apply for another loan.