How to change my debit card PIN?

Have you forgotten your PIN?

You can check the current PIN of your card in the N26 app on your phone.

  • Select Cards on the home screen, then the card whose PIN you’d like to check.
  • Select PIN under the card picture.
  • Identify yourself with the biometric features of your phone or your confirmation PIN.

To change your card PIN

Before changing your PIN, make sure your smartphone is paired with your account and that you’ve activated your card. Then follow these steps:

  1. From the home screen, tap on Cards and select the relevant card from your list
  2. Tap on Reset PIN, or if you have not yet set a PIN, you will see Set PIN
  3. Authenticate yourself either with the biometric features of your smartphone or with your confirmation PIN.
  4. You can now enter a new PIN code and confirm.

Please note: Before making an online purchase or a contactless (NFC) payment with a newly activated card, you’ll first have to make a chip-and-PIN transaction in a store or at an ATM.

Invalid or wrong PIN

  • For security reasons we don’t accept any PIN containing elements of your birth date, or any combination of repeated digits or numerical sequences—such as 1111, 1234, or 4321. If the number you chose isn’t accepted, simply try again a different combination. 
  • If you enter the wrong PIN code three times in a row, you will need to follow the above PIN reset steps before you can use your card again.
  • Your debit card PIN is not the same as your confirmation PIN, although you can choose the same PIN code for both if you want.
  • If, after changing your PIN code, you have trouble paying with your card, please ensure that you’ve completed a payment using the chip or at an ATM or in store.

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