How to change my phone number, address, or other personal data?

For regulatory and functional purposes it’s very important to keep your personal data up-to-date.

You can update this information directly in the app. Simply:

1. Login to the mobile app
2. In the top right corner, tap on your initials
3. Tap Personal Details
4. Next, tap on:
   1. Personal Information to update your phone number* or email address*
   2. Addresses, then tap Home address or Delivery address
   3. Tax information

*Please note:

• Updating your Phone number, Email address or Home address in the app requires that you’re using your paired device. Please always make sure you have a paired device before updating your personal data.
• The Email address update is only available to our customers with German and Spanish Terms & Conditions. Otherwise, please open a chat directly in the app.
• Your Home address can be changed within the app. If we can match your address you can complete the update with Biometrics (Face ID or Fingerprint scanner). If we’re unable to match your address, customers will be sent a request for a proof of address.

To update your name, nationality or sex, please open a chat with us directly from the app and have the following information at hand:

• Name & Sex: we require 2 forms of ID to perform an update: 
  • a copy of the frontside and backside of your new ID card or a copy of your passport as well as 
  • an official document of the change, such as a marriage certificate or updated birth certificate. After we confirm the update, please remember to reorder your card so your card reflects the updated information.
• Nationality: a copy of the frontside and backside of your new ID card or a copy of your passport

Learn more about how to create and update your password in our dedicated article: How to create a password?