How to change my phone number, address, or other personal data?

For regulatory and functional purposes it’s very important to keep your personal data up-to-date.

How to update my phone number, email address, delivery address, home address or tax information?

You can update this information directly in the app. Simply:

  1. Login to the mobile app
  2. In the top right corner, tap on your initials
  3. Tap Personal Details
  4. Next, tap on:
    1. Personal Information to update your phone number* or email address*
    2. Addresses, then tap Home address* or Delivery address
    3. Tax information

*Please note:

  • Updating your Phone number, Email address or Home address in the app requires that you’re using your paired device. Please always make sure you have a paired device before updating your personal data. If this is not possible for you, please contact our Customer Service team.
  • The Email address & Home address update is only available to our customers with German and Spanish terms & conditions. Otherwise, please open a chat directly in the app.

How to update my name, nationality or sex?

To update your name, nationality or sex, please open a chat with us directly from the app and have the following information at hand:

  • Name & Sex: we require 2 forms of ID to perform an update: 
    • a copy of the frontside and backside of your new ID card or a copy of your passport as well as 
    • an official document of the change, such as a marriage certificate or updated birth certificate. After we confirm the update, please remember to reorder your card so your card reflects the updated information.
  • Nationality: a copy of the frontside and backside of your new ID card or a copy of your passport

How to update my password?

Learn more about how to create and update your password in our dedicated article: How to create a password?

Still need help?

Contact us