How to create a password?

If you forgot your password or want to change it, select Forgot? in the app or Forgot your password?(new tab) in the WebApp(new tab) during login. We’ll send a link to your registered email address so you can create a new password. Make sure your new password meets our requirements:

We do not have a specific set of requirements for our passwords. We measure their strength on the fly and only accept passwords that are considered robust by our underlying algorithm.

We tend to recommend to go with a “passphrase” rather than a password, and thus go by the common phrase “hard to guess, easy to remember”.

If your password is not accepted by our system, try to add more special characters, numbers, and vary between upper- and lowercase letters.

If you enter your password incorrectly six times in a row, you’ll be temporarily blocked from your account. If this happens, try logging in again after 30 minutes.

Chat is available everyday from 07:00-23:00 including Sundays and bank holidays.