How to file a complaint?
Do you have any questions or need technical support?
If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service agents are available every day and will be happy to help you resolve your doubts or concerns.
For more information please check: How to contact N26? (new tab)
Where to file a complaint?
If you believe that our customer service could not help you with your issue or concern, or if you simply wish to file a complaint, please refer to this document (new tab).
There, you will find more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies.
If you would like to file a complaint regarding N26 Crypto, you may use the form we've made available here (new tab).
Additional information
- Regulations for the defence of the Customer of N26 Bank AG (Branch in Spain). (new tab)
- Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.