How to file a complaint?

Do you have any questions or need technical support?

If you need help with your account, card payment disputes, changing your details or simply want to ask a question, we recommend contacting our Customer Service who are available every day and may be able to resolve your issue or concern.

If necessary our agents can also help you file a complaint. For more information please see: How to contact our Customer Service?

Where to file a complaint?

We regret that you wish to file a complaint; we will investigate it thoroughly. Please make sure to include the following information in your complaint letter:

  • A clear description of the complaint,
  • The date when the issue occurred,
  • Supporting documents, screenshots,
  • Preferred outcome,
  • Your contact information,
  • If your complaint is raised through a representative, it must be accompanied by a special notarized power of attorney form.

For contact information on how to file a complaint, please refer to this document.

Additional information