How to file a complaint?

If you need help with your account, card payment disputes, changing your details or simply want to ask a question, we recommend contacting our Customer Service who are available every day and may be able to resolve your issue or concern.

If necessary our agents can also help you file a complaint. For more information please see: How to contact our Customer Service? (new tab)

We regret that you wish to file a complaint; we will investigate it thoroughly. Please make sure to include the following information in your complaint letter:

• A clear description of the complaint,
• The date when the issue occurred,
• Supporting documents, screenshots,
• Preferred outcome,
• Your contact information,
• If your complaint is raised through a representative, it must be accompanied by a special notarized power of attorney form.

For contact information on how to file a complaint, please refer to this document (new tab).

• Regulations for the defence of the Customer of N26 Bank AG (Branch in Spain). (new tab)
• A complete list of addresses can be found in our Imprint (new tab) section.