How to file a complaint?

Have a question for us?

If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, find out how to contact N26 here.

Where do I raise a complaint?

We’re sorry you wish to raise a complaint.

Our customer support team is available every day and may be able to resolve an issue sooner. They can help you submit a complaint directly via Live Chat.

Please see our attached document (new tab) for more information.

Applicable Legislation

The applicable Spanish legislation related to customer rights and transparency regulations is available on the official website of the Bank of Spain (new tab).

Rulebook: Reglamento para la defensa del Cliente de N26 Bank GmbH, Sucursal en España. (new tab)

A full list of addresses can be found in our imprint (new tab).