How to file a complaint?

If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service agents are available every day and will be happy to help you resolve your doubts or concerns.

For more information please check: How to contact N26? (new tab)

If you believe that our customer service could not help you with your issue or concern, or if you simply wish to file a complaint,  please refer to this document (new tab).

There, you will find more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies.

• Regulations for the defence of the Customer of N26 Bank AG (Branch in Spain). (new tab)
• Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.