Why do I need to send additional documents?
Once you have started the verification process to open your N26 Bank Account and you receive an email from us requesting additional information to continue with your sign-up, please read the below information to help you with your application.
N26 is a regulated bank, and in certain scenarios we may need additional pieces of information from our customers to continue with your sign-up. This is a standard request that aligns with legal and regulatory requirements. We will need you to provide us with specific documents in-order to open a N26 Bank Account.
We appreciate that this information is very personal to you and the information you send us will remain strictly confidential. And will only be used to fulfil our legal obligations.
What documentation do I need to send?
After starting the verification process, and upon receiving an email from us requesting more information, you will need to reply to the email you received from us with the below information. Please note, you will only need to send the documents we have listed in the email. Below is simply a list of what we can ask for:
- Proof of residence:
- Example: Gas, water or electricity bill (less than 3 months old). Or a registration certificate.
- Proof of salary:
- Example: An employment contract, salary statement or statement of assets and income (in case you send us one of the two latter ones, please black out any data related to your religious beliefs and family status, if provided therein)
- Reason why you live in X Country:
- Example: Visa documentation, proof of study, source of wealth:
- Example: Contracts, bank statements, information around asset sales, capital gains or inheritance
How do I send you this information?
Please note that by default our system is designed to protect email delivery through TLS encryption or higher connection. This means that if your email server accepts an inbound TLS encryption or higher connection, the emails you exchange with us are encrypted over the network (end-to-end). If your email server does not support TLS encryption or higher connection, the email you send us may not be encrypted and thus we advise you to use the physical postal delivery option which will be a safer way to exchange information, to the following address:
N26 GmbH, Sign-up document, Klosterstraße 62, 10179 Berlin.
If you choose email delivery, please see the instructions provided in the email that you have received from us in this regard.
If you decide to reply by email, please also send scanned copies, photographs and/or screenshots, with detailed descriptions of each document. Everything must be clear and readable and not should not be more than 15MB total.
You should hear back from us within the next 3 business days.
Important: Sending false and/or inaccurate information is a criminal offence. Doing so means we won’t be able to accept your application.