Providing additional information requested by N26
As a fully licensed and regulated bank, N26 must carry out routine technical checks on customer accounts. This helps us ensure that the funds held in N26 accounts are kept safe and secure. In accordance with German banking regulations, the results of these routine checks may require us to reach out to an account holder to ask for different documents that help confirm some information or activity on your account.
In such a case, we’ll send an email to your registered email address, as well as a message to your in-app inbox “Messages from N26”. You may also receive an in-app notification banner in the N26 app.
Please note: Whilst some customers are being asked to provide the requested documents as a direct reply to the message they received in their “Messages from N26”, other customers might be asked to provide these documents by entering a guided step-by-step process in the app.
Always be vigilant and verify that such emails come from N26 - we will never ask for your N26 account details, password or any details shared in your verification process.
You’ll be asked to submit documents that may relate to your personal information and recent activity. These can include scans or photos of receipts, payslips, invoices, or other types of documents.
You may also be asked to answer additional questions to help us follow the routine technical checks within the process.
Most of the time, these checks are done very quickly! In some cases, however, these checks may take more time or might lead to your account being temporarily unavailable to you.
This process is overseen by a dedicated team specialized in conducting technical reviews of this nature, who work diligently to minimize any disruption. For this reason, our N26 Customer Support team is unable to provide further information on your account via Live chat, or expedite the process.
We thank you for your help and appreciate your patience. We’ll contact you proactively as soon as the technical review process is complete.