How to file a complaint?

If you believe that our customer service could not help you with your issue or concern, or if you simply wish to file a complaint, please refer to this document (new tab).

There, you will find more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies.

N26 will not charge any fees for filing and processing a complaint.

Please note that all complaints are registered and processed in a secure electronic system, ensuring data integrity and restricted access. The system records all measures taken related to each complaint.

If you would like to file a complaint regarding N26 Crypto, you may use the form we've made available within the document mentioned above.

Kindly note that all complaints related to N26 Crypto can be filed in any of our supported languages or in the official EU language of your home Member State.

Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.