How to file a complaint?

Do you have any questions or need technical support?

If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service agents are available every day and will be happy to help you resolve your doubts or concerns.

For more information please check: How to contact N26?

Where to file a complaint?

If you believe that our customer service could not help you with your issue or concern or you simply would like to file a complaint,  you can use the web form below.

Raise a complaint in only a few steps

All you have to do is answer a few questions.
Raise a complaint

For more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies,  please check this document.

Additional Information 

  • Imprint: Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.