Hey! How can we help?
Welcome to the N26 Support Center, where you can find info to help you get started with N26, get help with an issue, or familiarize yourself with our products.
- How to connect or disconnect my smartphone to my account?
- Can I download the N26 app on my smartphone?
- Why didn't I receive my pairing code via SMS?
- How to change my phone number, address, or other personal data?
- Why isn’t my photo verification working?
- Why isn't my video verification working?
CardsCards: View all
Payments and transfers
- Why did my online purchase fail?
- Why can’t I see other N26 users on MoneyBeam?
- How to change my card limits?
CashCash: View all
- PSD2 - Secure Open Banking
- PSD2 - Strong Customer Authentication
- PSD2 - Open Banking for Third Party Providers
- How much does an N26 account cost?
- How to upgrade to N26 You (formerly Black)?
- How to upgrade to Metal?
SecuritySecurity: View all
- Why was I charged an ATM fee?
- Why was I charged more than expected?
- Why was I charged a direct debit fee?