How to contact N26?

The quickest and easiest way to solve your problem is simply to write to us directly using your account’s chat feature. Make sure you have the latest version of the app installed on your device. You will find it in the Apple App Store (new tab) or in the Google Play Store (new tab).

How to start a chat in the N26 mobile app:

  1. Log in to your N26 mobile app:

  2. Press on 👤 My Account

  3. Select Support

  4. Scroll down and select the customer service chat under Contact

How to start a chat in your online banking:

  1. Log in to your online banking (new tab)

  2. Click on customer service chat in the bottom right-hand corner

You will be shown your place in the waiting list. Please wait a moment and have your N26 Mastercard ready for quick service.

Don’t have an N26 account yet?

If you don’t have an N26 account yet but have some general questions about our accounts and services, simply start a chat under this Support Center article. As we are an online bank, we do not have any branches.

We are available every day from 07:00 to 23:00, including Sundays and bank holidays.

Contact us via this article if you are representing a bank or another authority.