Why was I charged more than expected?

All transactions take place in real-time. We'll alert you when any incoming (except for refunds, chargebacks or MoneySend transactions) or outgoing transaction happens via push message.

Sometimes a transaction could look suspicious because the final debited amount can differ from the original transaction amount for a few reasons:

  • A merchant blocks a higher amount for a deposit (for example, at a gas station, or a car rental or hotel booking), and the difference is credited to your account once the deposit is no longer required.
  • Changes in exchange rates may result in slight differences in the total for transactions made in foreign currencies.

In both cases, we don’t charge interest for the difference in amounts.

But if you’re certain that a transaction is unauthorized by you, we could help get your money back.