Why did my online purchase fail?

Here you can find some reasons as to why your online payment failed and some troubleshooting steps to help you solve the issue.

  • If you are unable to confirm the push message within 5 minutes, simply restart the payment process on the merchant's website (if you do not receive a push message, please make sure that your smartphone is connected and that push messages are enabled on your smartphone).
  • Please note: the push notification will only be sent to the smartphone that is paired to your N26 account.
  • Ensure that online payments and payments abroad are enabled in your card settings.
  • A stable internet connection is required.
  • If you are using an iOS device, make sure you turn off the Do Not Disturb mode.
  • If the amount on the merchant's site is different from the one stated in the push message, this may be due to the conversion of a foreign currency into euros.
  • Make sure that you disable any Adblockers running on your browser.
  • Your Maestro card can’t be used for online purchases.