Reorder your card

You can reorder a card if yours is lost, broken, or stolen. If you're already waiting for a card to arrive, check the estimated delivery time (new tab) in your app before placing a new order.

To reorder a physical card, you need to have had a previously activated card on your account. Follow these steps:

1. Go to the Home tab and select ‘Cards’.

2. From your list of cards, select the card you want to reorder.

3. Select Order a new card.

Before reordering, check your delivery address under 'Personal Details' > 'Addresses' > 'Delivery address'. Your address must meet these requirements:

• It must be a home address — business addresses are not accepted.
• Your name must appear on the mailbox. If a different name is on the mailbox, add it to the additional address info in your app.
• Enter your postal code without spaces.
• If applicable, add your building number, stairwell number, and door code to the additional address info in your app.
• If you're moving soon, use the express delivery option and make sure you select the country and address where you'll be moving to.

If your address contains special characters, ask for a specialist in the support chat (new tab) to update your details.

To reorder a virtual card, you first delete the existing one, then request a new one. Follow these steps:

1. Go to the Home tab and select Cards.

2. From your list of cards, select the virtual card you want to reorder.

3. Select Delete virtual card.

4. Go back to the Cards tab.

5. Select Get an additional card, then select Virtual.

6. Select Choose to confirm.

You don't have to wait for your physical card to arrive in the mail. You can start making payments straight away by adding your card to Apple Pay (new tab), Google Pay (new tab), Samsung Pay (new tab), or Garmin Pay (new tab). This lets you pay with your phone at any store that supports this payment method. Learn more in the N26 blog post on using your card before it arrives (new tab).

If your very first N26 card didn't arrive within the estimated timeframe, ask for a specialist in the support chat (new tab) to help resolve the issue.

The cost to reorder depends on your N26 plan and the delivery option you choose.

Standard delivery

N26 Standard, N26 Smart, N26 Go: €10 

N26 Metal: €45

Express delivery

N26 Standard, N26 Smart, N26 Go: €30 

N26 Metal: €65