How to download my personal data?

The General Data Protection Regulation (GDPR) is a European regulation on data protection and privacy that went into effect on May 25th, 2018. We’ve added a data export option to the WebApp(new tab) as a response to Art. 20 GDPR. And, as with everything we do, getting your personal data you provided to us is transparent and simple, and you’re in complete control: go to 👤 My Account then Personal settings and Your personal data.

The right to data portability under Art. 20 GDPR covers personal data you provided to us. Art. 20 GDPR shall enable you to easily switch the service provider in case you want to use these data to open a bank account at another bank. This is why Art. 20 GDPR requires to provide these data in a machine-readable format to you.

As a mobile bank, we know the importance of data security. For this reason we take additional security measures before you can download your data, which are described below. We do so in order to make sure that you, the account holder, is in fact the person who downloads the data.  

How to download your data

You can request to download the personal data you provided for a current or previous account with us up to 6 months after account closure date. It will come in a machine-readable format so you can share it with a third party if you choose to.

Current customers:

Please request your data through our web form(new tab).

You will be asked to create a temporary password to use for the link we send to your registered email address. This link is only valid for 24 hours. And please note that if the password is entered incorrectly five times, the link will become invalid and you will need to create a new export request.

Former customers:

You can download personal data you provided up to 6 months after account closure date. To request this information, complete a data request form(new tab) and make sure that the information you provide correctly matches all your previous account information. You’ll need to know:

  • the first and last name, personal ID number, and expiration date of the identification document (national ID card or passport) you used to verify the account,

  • the registered email address of the account,

  • the date (month and year) you created and closed your account (check your email verification email).

For security reasons, we have to make sure it’s really you downloading the data: if any field is inaccurate or missing, your request will not be successful.

You will be asked to create a temporary password to use for the link we send to your registered email address. This link is only valid for 24 hours. And please note that if the password is entered incorrectly five times, the link will become invalid and you will need to create a new export request.

If you want more information about the collection, use, and processing of your personal data, please visit our updated Privacy Policy (DEU(new tab)) (EU(new tab)).