Why can’t I see other N26 users on MoneyBeam?
To carry out real-time transactions such as MoneyBeams, N26 checks your smartphone’s contact list and finds other N26 users based on saved phone numbers or emails. You’ll know someone has been recognized if there’s a blue dot beside their name.
If you don’t see your friend’s name on MoneyBeam but you know they’re an N26 user, they most likely haven’t made themselves visible. Indeed you can revoke your consent to be identifiable as an N26 user.
Most MoneyBeam transfers that fail between N26 users happen because there are multiple phone numbers or emails listed in the contact entry of a phone's address book.
You’ll know this is the case if your friend doesn’t immediately receive your transfer (by the way: this money will bounce back to your account within a week).
To avoid this in the future, find out which email and phone number your friend uses for their N26 account and make sure to send the MoneyBeam to it.
Want to tell your friends about us and earn some money? Get €15 for each friend that you successfully refer to N26. Learn more about our Refer a Friend Program.