How to reverse a direct debit?

You have the ability to reverse a direct debit in the app yourself up to 8 weeks after it has been debited.

  1. Open your transaction list and select the direct debit in question.

  2. Choose Refund.

  3. The amount will then be credited to your account within 4 banking days.

*For Poland, Sweden, Denmark, and Norway only: if you are setting up a direct debit with a merchant in your home currency, it's the receiving bank who dictates the currency exchange and ultimate amount that is collected from us.