Multi-asset savings plans: Troubleshooting

If you’re having trouble with your multi-asset savings plan—such as failed or partial purchases, missing assets, or unexpected charges—this guide will help you resolve common issues on your own.

I received a notification about a failed asset

• You’ll get a push notification if part of your plan failed. You are only charged for successful purchases.

My plan only bought some of the assets (“partial execution”)

• Check your Main Account balance. If there wasn’t enough money, only some assets were purchased.
• Add funds before the next scheduled execution or make a one-time manual purchase for missed assets.

My plan failed completely

• If your Main Account balance was too low for the first asset, the entire plan failed.
• Make sure you have enough funds before the next scheduled execution.

I have money in a Space, but my plan failed

• Plans only pull funds from your Main Account, not Spaces.
• Move money from your Space to your Main Account before execution.

The “Save” button is greyed out when editing my plan

• The total allocation must be exactly 100%. Adjust your allocations accordingly.

I can’t find a specific asset for my plan

• Some assets may not be available due to partner restrictions.

• Edit or delete your plan in the N26 app under Investments > Manage Plan.
• Wait for the next scheduled execution; failed purchases are not retried automatically.

If you see a technical error, were charged for a failed asset, or your issue isn’t listed here, contact N26 Support through the app.