Managing your N26 SIM phone number

You can transfer an existing Spanish (+34) mobile number to your N26 SIM plan. Please note that it is not possible to port in a non-Spanish number.

There is no temporary number provided during the porting process. Your N26 SIM service and billing will only become active once the port-in is successful. During this time, you will not be able to install your eSIM.

To start the port-in process:

1. Purchase your plan: Begin the N26 SIM sign-up in the app and select the option to keep your current number.
2. Release your number: Contact your current mobile provider and ask them to approve the transfer (release) of your number to N26 SIM.
3. Enter details in-app: Follow the prompts in the N26 app to enter your current phone number and previous provider.
4. Wait for completion: The porting process typically takes 2 business days. You can monitor the status directly in the app.

If the port-in is delayed or rejected (e.g., due to a name mismatch), you must contact your previous provider to ensure your data matches your N26 account exactly.

You can transfer your N26 SIM phone number to a different provider at any time.

1. Cancel your plan: You must first cancel your N26 SIM plan through the app (User Settings > Mobile > N26 SIM > Cancel Plan). A 30-day notice period applies.
2. Initiate the transfer: Once your cancellation is confirmed, contact your new mobile provider and ask them to begin their port-in process.
3. Select your previous provider: When asked by your new provider, choose “1GLOBAL” or “TRUP/TruPhone” as your previous provider.
4. Number Reservation: After your plan ends, your phone number will be reserved for 30 days. You must complete the transfer to your new provider within this window to keep your number.

Your N26 number will remain active, and your plan will continue until the transfer to your new provider is successfully completed or the notice period ends.

If your port-in was successful but your phone's settings still show a placeholder or incorrect number, you can fix this by reinstalling the eSIM.

Important notes:

• Ensure you have a stable Wi-Fi connection before starting this process, as you'll need internet access to download the new N26 eSIM profile.
• Deleting your eSIM will temporarily remove your mobile service associated with the N26 voice plan until it is reinstalled.

Step 1: Delete the eSIM from your phone's device settings.

Apple devices

• Go to Settings on your iPhone.
• Tap on Mobile Data (or Cellular Data).
• Under "SIMs," select the N26 eSIM.
• Scroll down and tap on Delete eSIM.
• Confirm the deletion.

Android devices

• Open the Settings app.
• Tap on Network & internet (or Connections, Mobile network, or similar).
• Select SIMs (or SIM card manager, Mobile network).
• Choose the N26 eSIM.
• Look for an option like Delete eSIM, or Remove eSIM.
• Confirm the deletion.

• Open the N26 app.
• Head to My Account, then N26 SIM.
• Install eSIM.

Follow the in-app instructions provided by N26 to install the eSIM. This should fetch and update the number.