Why didn't I receive my pairing code via SMS?

A pairing code is required to connect your smartphone to your account. If you didn’t receive this code via SMS for whatever reason, you can request a new one up to five times in the mobile app. Please wait 30 seconds before requesting a new one.

If all five codes are requested and pairing is still unsuccessful, then for security reasons you’ll be blocked from making further requests for 24 hours. If this happens, you can either wait or contact our Customer Support - who would be happy to provide you with another code. To do so, we’ll need to verify you fully, so please contact us via in-app chat.

If your country code is outside of the EU, it’s likely that you’ll need to contact us to receive a pairing code.