How to dispute a transaction?
We understand that disputed charges (also called ‘chargebacks’) can cost you time and money.
We can only dispute card transactions that are visible in your monthly balance statement and haven’t been made more than 120 days ago. Please complete the dispute form (EU(new tab) or UK(new tab)) and send it to us. Also, make sure that you:
- Complete a separate form for each card payment and sign it
- Select only one dispute reason
- Attach all additional documents(new tab)