Main navigation
Skip to main contentN26 Support

    ENDE
    Change language and region
    Secondary navigationSkip to main content
    • Account & Personal Details
    • Memberships & Account Types
    • Cards
    • Payments, Transfers & Withdrawals
      • Withdrawals
      • Transfers
      • Direct Debits & Standing Orders
      • Card & Online Payments
      • Balance & Limits
    • App & Features
    • Security

    Why did my online purchase fail?

    Here you can find some reasons as to why your online payment failed and some troubleshooting steps to help you solve the issue.

    • If you are unable to confirm the push message within 5 minutes, simply restart the payment process on the merchant's website (if you do not receive a push message, please make sure that your smartphone is connected and that push messages are enabled on your smartphone).
    • Please note: the push notification will only be sent to the smartphone connected to the account.
    • Ensure that online payments and payments abroad are enabled in your card settings.
    • A stable internet connection is required.
    • If you are using an iOS device, make sure you turn off the Do Not Disturb mode.
    • If the amount on the merchant's site is different from the one stated in the push message, this may be due to the conversion of a foreign currency into euros.
    • Make sure that you disable any Adblockers running on your browser.
    • Your Maestro card can’t be used for online purchases.

    Region

    • Austria
    • Germany
    • Spain
    • Europe
    • France
    • Italy
    • United States
    • United Kingdom

    About N26

    • N26.com
    FacebookTwitterYouTube

    Account & Personal Details

    • Opening an Account
    • Verifying my Identity
    • Taxes
    • Personal Information & Data
    • Miscellaneous

    Payments, Transfers & Withdrawals

    • Withdrawals
    • Transfers
    • Direct Debits & Standing Orders
    • Card & Online Payments
    • Balance & Limits

    Memberships & Account Types

    • Standard Accounts
    • Premium Accounts
    • Business Accounts

    App & Features

    • MoneyBeam
    • Spaces
    • Overdraft
    • Apple Pay & Google Pay
    • Friend Referral
    • App
    • CASH26

    Cards

    • Order & Delivery
    • Setup & Usage

    Security

    • Account Protection
    • Passwords & Codes
    • Transaction Dispute
    • Open Banking (PSD2)
    • Funds Protection
    © N26 AG 2023
    • Privacy Policy (new tab)
    • Cookie Policy (new tab)
    • Imprint (new tab)
    • Legal Documents (new tab)