Verify your identity
As a licensed European bank, N26 must verify the identity of every customer. When you open an account or use certain products, you need to confirm your identity with a valid, in-date physical ID document.
Because we operate globally, the type of documents we can accept depends on a combination of your nationality and your current country of residence. When you start the verification process in the N26 app, we will automatically show you a personalized list of exactly which documents you can use.
Generally, we accept standard government-issued documents, such as:
- Passports
- National ID cards
- Residence permits
- Driving license (only for Italian residents)
Proof of Address
In some cases we might ask you to additionally provide proof of your residential address. If prompted, you can upload a recent document, such as a utility bill, an official government letter, or a bank statement.
Note: N26 can only verify your identity using specific document types for specific nationalities. If your identity documents are not currently supported in the app, N26 cannot offer you an account at this time. We regularly add new documents to our supported list, so please check back later.
Security warning: N26 never asks you to verify your identity on behalf of other individuals or companies. Learn how to protect your identity from fraud.
Accessibility
If you are unable to complete your photo or video verification due to a disability, ask for a specialist in the support chat. The support chat is available every day from 07:00 to 23:00, including Sundays and bank holidays.