How to file a complaint?

If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service agents are available every day and will be happy to help you resolve your doubts or concerns.

For more information please check this article.

If you believe that our customer service could not help you with your issue or concern, or if you simply wish to file a complaint,  please refer to this document (new tab).

There, you will find more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies.

Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.