Why was I charged more than expected?

We offer you banking in real-time. This means you’re able to see the processes going on behind your account that you otherwise wouldn’t see. There are two main transaction types that take place during an in-store or online purchase:

  1. Authorizations. A block or reserved amount made by a retailer or merchant. This includes anything from your morning cup of coffee to hotel or car rental bookings (including security deposits).
  2. Presentments. The actual amount that is deducted from your account. Again, that cup of coffee is finally cleared from your account or you can get your security deposit back once that hotel room or car is returned safe and sound.

Once an authorization has been confirmed, we can’t cancel or reverse it. At that point, a few things can happen to your authorization:

  1. It turns into a presentment (usually within two to five business days).
  2. It's rejected.
  3. It expires (and automatically returns to your account after 12 business days at the latest. Car rental deposits may need up to 30 days to return to your account).

Some other things to please keep in mind:

The amount of an authorization can differ from the final presentment. This can be because the merchant blocks a higher amount for a deposit (for example: at a gas station or a car rental booking), and the difference is credited to your account once the deposit is no longer required. Changes in exchange rates may also result in slight differences in the total for transactions made in foreign currencies.

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