Providing additional information requested by N26

As a fully licensed and regulated bank, N26 has to carry out routine technical checks on customer accounts. This helps us make sure that the money in your account stays safe and secure.

Based on German banking regulations, these checks might mean we need to reach out to you to ask for documents that help us confirm specific info or activity on your account.

If we need to get in touch, we'll send an email to your registered email address and a message to your in-app inbox, Messages from N26. You might also see a notification banner when you open the N26 app.

Depending on the specific request, there are two ways you might be asked to provide your documents:

• As a direct reply: You may be asked to reply directly to the message in your Messages from N26 inbox
• Through a guided process: You might be asked to follow a step-by-step process directly in the app

You'll be asked for documents related to your personal info or recent activity. This could include scans or photos of things like:

• Receipts
• Payslips
• Invoices
• Other similar documents

We might also ask you a few extra questions to help us finish our checks.

Most of the time, these checks are done very quickly. In some cases, though, they can take a bit more time, and your account might be temporarily unavailable while we work.

This process is handled by a dedicated team of specialists. Because they handle these reviews privately, our Customer Support team can't give you more info via chat or speed up the process. We'll reach out to you as soon as the review is done.

Always be vigilant and check that emails actually come from N26. We'll never ask for your account details, your password, or any info you shared during the initial verification.

We appreciate your help and your patience.