Bereavement & probate

In the event of a bereavement, the descendants have to deal with many bureaucratic tasks. One of them is the settlement of the deceased’s bank accounts. 

The easiest way to contact N26 in this matter is by email. Alternatively, it is possible to send an inquiry via letter or, if applicable via fax:

Email: servizio.successioni@n26.com

PEC: successioni@pec.n26.com 

Fax: +49 (0) 30 / 959 984 490

N26, 10026 Berlin, GERMANY

Please inform us on: 

• Who is the deceased? 

If possible, please attach a death certificate as this is the most reliable way we can identify any associated bank account. 

• How can we contact the beneficiaries?

Name, address and email address of the contact person are highly appreciated, so we can get in contact with the beneficiaries.  A callback is unfortunately not possible.

• Is there anything we should already know? 

If you are facing certain proceedings (i.e. rejection of the inheritance or establishment of an  inventory) or you have specific documents already available, it can be helpful to share them with us. 

We will get back to you or the beneficiaries with information on the further proceedings. 

Please refrain from sending us original documents via post at this stage. Whenever we require an original, we will notify you. 

Due to regional differences in laws and regulation, the proceeding can vary depending on the country. 

However, any account with N26 Bank AG, Succursale Italiana is located in Italy. 

As soon as we learn of the death of one of our customers, the associated cards and online banking and any access to the app will be disabled. As well as any regular payments such as standing orders or SEPA direct debit mandates will not be executed anymore.

Further, please be aware we are in principle legally obligated to notify the tax authority responsible for inheritance tax of the assets belonging to the estate. It might be necessary to complete a certain set of questions in order to release assets with N26.

We recommend getting in touch with the relevant tax authorities in your country, in order to fulfil local tax requirements (if any). 

We will notify the beneficiaries in any case which exact documents they need to provide in order to settle the deceased’s account with N26.

There are various ways in which you can ensure that your assets are distributed according to your wishes.

It is therefore strongly advisable for anyone who is more intensively involved in drawing up a will to seek legal assistance from a lawyer, a notary or a tax advisor. This applies in particular if larger assets are to be inherited. 

Our customer service or the experts in our probate department cannot offer you further advice on this. 

For any further information on a specific situation please seek professional assistance from a suitable advisory service.