How to file a complaint?
Do you have any questions or need technical support?
If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service specialists are available every day and may be able to support you quickly.
Please check how to contact N26.
Where to file a complaint?
If you believe that our customer service could not help you with your issue or concern, or if you simply wish to file a complaint, please refer to this document (new tab).
There, you will find more information about how to file a complaint, resolution deadlines and how to appeal to one of the alternative dispute resolution bodies.
Additional Information
Imprint (new tab): Legal and contact information about N26, details of the supervisory authority and dispute resolution procedures.
Annual reports
- Rendiconto sull'attività di gestione dei reclami per l'anno 2019 (new tab)
- Rendiconto sull’attività di gestione dei reclami per l’anno 2020 (new tab)
- Rendiconto sull'attività di gestione dei reclami per l'anno 2021 (new tab)
- Rendiconto sull'attività di gestione dei reclami per l'anno 2022 (new tab)
- Rendiconto sull'attività di gestione dei reclami per l'anno 2023 (new tab)