How to file a complaint?
General customer support channels
If you need assistance with your account, card payment disputes, changing your data, or just want to ask a question, our Customer Service specialists are available every day and will be happy to help you resolve your doubts or concerns.
For more information, please check: How to contact N26? (new tab)
Where to file a complaint
If you feel your issue hasn't been resolved by Customer Service, you can file an official complaint.
The fastest way to file a formal complaint is through our Complaints Form. This helps us collect all the details we need to review your case quickly.
Raise a complaint in only a few steps
All you have to do is answer a few questions.This form is only for official complaints. If you need immediate help with your account or banking features, ask for a specialist in the support chat. (new tab)
Legal information and other contact methods
While we recommend using the form above, you can also visit our Imprint page (new tab)or legal information regarding complaints (new tab). There, you will find details on resolution deadlines, official email addresses, and external dispute resolution bodies.