How to test step-by-step instructions
Step by Step Instructions:
Step 1
Open your N26 app, tap the My Account icon on the top right of your screen
Step 2
Scroll down and tap on Security
Step 3
Choose Change confirmation PIN
Step 4
Enter your card token: the 10-digit number on the front or back of your card.
Step 5
Create and confirm your new confirmation PIN
Step 1
Open your N26 app, tap the My Account icon on the top right of your screen
Step 2
Scroll down and tap on Security
Step 3
Choose Change confirmation PIN
Step 4
Enter your card token: the 10-digit number on the front or back of your card.
Step 5
Create and confirm your new confirmation PIN
There are several ways you can reach out to our Client Service Department team, but the best option is always opening a secure chat while you’re logged into the App. This will allow us to verify your identity, and provide you with specific information and support.
We are available every day from 07:00 to 23:00 CET, including Sundays and bank holidays.
How to contact us through the App
HOW TO CHAT WITH US
The chat will start once you’re logged in
HOW TO CALL US
(only for Premium accounts)
We can only connect you with our Client Service Department team if you call us from the number registered in your account. If you need to register a new phone number, follow the steps in this page: How to change my phone number.
Please note: to contact us by phone you need to have an N26 Premium account (Go, Smart, or Metal).
Don’t have access to the App?
NOT AN N26 CUSTOMER YET?
If you don’t have an account with us, but you have general questions about our products and services, you can either open a visitor chat below or send us an email to support@n26.com (wait time for email may be longer).
LOST ACCESS TO YOUR ACCOUNT?
Is your phone lost or broken? Are you having issues logging into the App and accessing your account? We are sorry to hear this and we will help you resolve your issue if you open a visitor chat below or send us an email to support@n26.com (wait time for email may be longer).
Need to change your personal data? Follow the instructions in this page, How to change my phone number, address, or other personal data?
Please note: for your safety, we can only help you with questions regarding personal data if you start a Support chat while you’re logged into the App.