Why do I need to update my personal information?
As a bank, we are required by law to keep our customers' personal information correct and up to date, with the aim of preventing the use of the financial system for the purposes of money laundering and terrorist financing.
This process involves the periodic verification and updating of personal data and the completion of a due diligence questionnaire, which includes additional financial information about our customers.
Please understand that these questions are routine, general processes for all our customers and not a specific review of individual accounts.
What information do I need to update?
When you receive our communication, you will simply have to log into your N26 app, ánd you will be immediately guided to the process to update your personal information.
Before proceeding, make sure you have updated the app to the latest version available. The process can only be carried out via the mobile app (it will not be displayed when you log in from the WebApp).
As a first step you will be asked to verify and confirm your personal data:
- Name and surname
- Place and date of birth
- Registered sex
- Tax Code If you are subject to tax in more than one country, please add this information in the Finance section of your N26 app (select your initials > Profile → Personal information → Tax information → Add a new tax country).
In the next step, you will then need to validate your residential address and your shipping address (Domicilio) domicile address, if different.
As a final step, you will be asked to complete the due diligence questionnaire, in order to ensure we have all the relevant information required by current banking regulations.
This is a quick procedure and will only take you a few minutes.
We remind you that, pursuant to the current legislation, updating your data and the questionnaire must be completed even if your information has remained unchanged.
What is the due diligence questionnaire?
Anti-money laundering legislation requires the bank to regularly collect updated information on its customers, with the aim of preventing the use of the financial system for the purposes of money laundering and terrorist financing.
For this reason, we will submit a short questionnaire to you, within your N26 app, where we will ask you to answer a series of questions regarding your wealth, your current job, the origin of the funds in your account, your net income and the use you make of your N26 account.
We will verify the data you entered and, if necessary, contact you at a later time. For this reason, make sure you have your app updated to the latest version available and always monitor incoming communications in "Messages from N26" from the "Support" section of your app.
How can I update my expiring ID document?
If we notice that your ID document is going to expire soon, we will ask you to submit a new valid document. To do so, use your paired smartphone to log in to the N26 app, then follow the instructions on the screen.
You can submit a new valid document using your N26 app on your paired smartphone.
The type of ID accepted depends on the nationality you selected when you opened your N26 account. Visit our Support Center (new tab) to review the full list of accepted ID documents by nationality.
Please ensure that:
- Any plastic coverings are removed
- The photos of your ID are clear with all information visible, including any holograms and security features. Use natural light near a window when possible as this yields the best results
- There’s nothing blocking your ID document, such as your fingers
- When you take the picture, your ID fits perfectly inside the frame displayed in the app.
Please note that N26 only accepts photographs of original documents. Photos of photocopies of the ID document, or of screenshots, will not be accepted.
If your ID is not being accepted, please:
- Make sure to take the picture of the selected document type
- Make sure to use the original document, no scans or copies
What happens if I don't complete the process as requested?
We invite you to complete the operation as soon as possible, so that you can continue to have full access to all the features of your N26 account.
In the event that the information is not updated within a reasonable period of time, N26 will be obliged to refrain from continuing the contractual relationship with the customer.
After the first 30 days, you will still be able to complete the questionnaire, but we will be forced to temporarily limit certain features of your account (for example incoming payments, such as salary) until you have satisfied this regulatory requirement.