When will my card arrive?

Deliveries to the UK can take up to 10 days. Express delivery is not yet available.

If you haven’t received your card yet, chat with us and we’ll order a new card for you.

First, check your shipping address in the app: select 👤 My Account then Settings and Personal Settings. By tapping Shipping address, you can view and update your shipping address. We can’t reorder a card via email for security reasons.

Once your new card arrives, you’ll need to activate it in the app before you use it in-stores or online.